Thank you for using Apple Support Communities. If you don't know your passcode, learn what to do. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. 4.) If you see more than one software update option available, choose the one that you want to install. 3.) Go to Settings > General, then tap Software Update. 2.) Plug your device into power and connect to the internet with Wi-Fi. Just in case, this resource can guide you through the update process: Update your iPhone or iPad - Apple Supportġ.) Back up your device using iCloud or your computer. Keeping your device fully updated can help resolve various issues. If you have pending updates, it would be a good idea to install them. An additional step you can try is to keep your device fully updated. Test to see if this unique issue continues to occur. These steps should help refresh things:ġ.) Close the FaceTime app: Close an app on your iPhone or iPod touch - Apple Support.Ģ.) Restart your iPhone: Restart your iPhone - Apple Support. If you’re experiencing issues when using FaceTime, we can recommend some steps to see if it helps out. It can take up to three recalibration attempts to get everything back in proper alignment.Thank you for using Apple Support Communities.
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